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Sri Lanka Tax Hikes Amid Fiscal Deficit Crisis

Sri Lanka Tax Hikes Amid Fiscal Deficit Crisis

In response to a severe financial crisis, Sri Lanka’s government has taken urgent steps. These include tax hikes and changes in how the government earns money. These actions are led by Prime Minister Ranil Wickremesinghe.

The aim is to fix the budget gap worsened by the global pandemic. This is important for the country’s economic health.

Government Implements Tax Hikes to Boost Revenue Amid Fiscal Deficit

New tax measures mean higher taxes for businesses and less tax relief for individuals. These changes are expected to raise a lot of money for the country. This comes as Sri Lanka faces high inflation and economic challenges.

Groups like OMP Sri Lanka note the focus on increasing government earnings. The goal is to boost the revenue-to-GDP ratio above 14% by 2025.

The government’s efforts to reform the economy and fix the fiscal deficit are clear. Sri Lanka has sought help from the IMF sixteen times before. Today, the focus is on economic recovery, managing debt, and sustainable governance.

Understanding the Fiscal Deficit and Measures in Sri Lanka

To understand Sri Lanka’s financial issues, we must look at its fiscal deficit over time. The budget gap grew because of tax cuts and COVID-19, which hurt tourism and remittances.

The Roots of the Crisis and Previous Tax Cuts

Big tax cuts in late 2019 were meant to boost the economy. But, they cut government income by a lot, around 800 billion Sri Lankan rupees. With the COVID-19 hit, the fiscal deficit shot up to 12.2% of the GDP in 2021 from 9.6% before.

Prime Minister’s Fiscal Consolidation Plan

The Prime Minister has a plan to fix this by cutting government spending and changing fiscal policies. This is key to getting an IMF loan and fixing debt issues. His goal is to get back to the income levels before the pandemic and stabilize government finances.

fiscal deficit in Sri Lanka

The Role of Inflation in the Fiscal Equation

It’s important to understand how inflation fits with fiscal policy. Sri Lanka is working to control inflation and keep the economy stable. This effort comes as it faces fiscal and balance of payments challenges.

The government also aims to get better at collecting taxes. By doing this, it hopes to reduce the gap in the budget.

Indicator Jan-Sep 2022 Jan-Sep 2023
Budget Deficit Rs. 1,244 billion Rs. 1,614 billion
Tax Revenue Rs. 1,283 billion Rs. 1,934 billion
Total Expenditure Rs. 2,695 billion Rs. 3,732 billion
Total Revenue Rs. 1,448 billion Rs. 2,110 billion
Government Debt Rs. 24,264 billion Rs. 26,916 billion

Read more about Sri Lanka’s economic projections and reform effects here.

Government Implements Tax Hikes to Boost Revenue Amid Fiscal Deficit

The Government of Sri Lanka is tackling financial issues caused by a big fiscal deficit. They have introduced key tax reforms to strengthen the economy. One major change is altering the tax regime to increase government revenue and achieve fiscal consolidation.

Strategic Increase in Value Added Tax

To help with financial restructuring, the VAT on financial services rose from 15% to 18% in January 2022. It then went from 8% to 12% in May 2022, showing the government’s focus on making more money. They plan to increase the VAT to 15% by September 2022.

Corporate Tax Rates Climb as Part of Revenue Enhancement

Corporate income tax rates jumped from 24% to 30%. This increase helps cover growing state expenses and supports economic stability. It’s a big part of improving government revenue.

Personal Tax Reliefs Slashed to Buffer Financial Deficits

To deal with the financial deficit, personal tax reliefs were greatly reduced. The tax-free income limit went down from Rs. 3.0 million to Rs. 1.2 million per year. Tax rates now range from 6% to 36%, up from 4% to 24% before.

Additional Tax Measures and Their Expected Outcomes

A one-off 25% surcharge tax is now on high-earners and big businesses. There’s also a new 2.5% Social Security Contribution Levy on turnover for large businesses. These fiscal consolidation steps aim to stabilize the economy, hoping for a 4.0% fiscal deficit by 2025.

Efforts also include forming a Large Tax Payers Unit and doing risk-based audits. These steps should make the revenue system more efficient and effective.

Measure Details
VAT Increase From 8% to 12%, with a proposal to reach 15%
Corporate Tax Rate Increased to 30% from 24%
Personal Income Tax Adjustment Threshold reduced to Rs. 1.2 million
Surcharge Tax 25% on income exceeding Rs. 2.0 billion
Social Security Levy 2.5% on turnover for major businesses

The Burden of Adjustments and the Path to Stability

Sri Lanka is working through tough economic challenges. The government has started using financial reform strategies for better stability and growth. The goal is to lower the fiscal deficit to 4.0 percent of GDP. They also want to cut the debt ratio to about 75.5 percent by 2025.

This effort comes after the country’s ratings went down in January 2020. The plan includes improving government income through smart tax moves. It also involves cutting back on unnecessary spending and using digital tools to upgrade government operations.

Dealing with the rising public debt is a big challenge. This issue grew because of consistent budget deficits and the impact of COVID-19. Sri Lanka has started restructuring its debt, with help from an IMF agreement in September 2022.

They expect to raise government revenue by expanding the Value Added Tax and income tax bases. Changes made in late 2022, like the surcharge tax on high-income businesses, are key. These steps could increase the revenue-to-GDP ratio to 14.2 percent by 2025.

Aiming for a primary balance surplus from 2024 shows a commitment to long-term financial health. By funding essential infrastructure with domestic resources, the government supports agriculture and industry. This strategy helps build a strong economy that can deal with global issues.

Research shows focusing on reducing unnecessary spending works better than increasing taxes. Sri Lanka is dedicated to improving its economy and building a powerful infrastructure. These efforts are meant to ensure economic resilience and prosperity for its people.

Rajapaksa Returns to Sri Lanka After Self-Imposed Exile

Rajapaksa Returns to Sri Lanka After Self-Imposed Exile

On September 2, 2022, Sri Lanka welcomed back former President Rajapaksa after his self-imposed exile. He had left due to a painful economic crisis and civil unrest. During his exile, Rajapaksa visited countries like the Maldives, Singapore, and Thailand. He returned with tight security but without public media at the airport. A defense ministry spokesperson confirmed his return and assured he would receive proper security. Rajapaksa Sri Lanka return happens as the nation faces tough economic problems.

Key Takeaways

  • Sri Lanka’s economic crisis has led to an inflation rate of around 65%.
  • The country is facing a staggering $51 billion debt, with the IMF proposing a $2.9 billion loan subject to stringent fiscal reforms and debt restructuring.
  • Privatization of certain public sector units is under consideration, which might ignite resistance from trade unions worried about job security.
  • An innovative system requiring vehicles to have a QR code for fuel purchases has been implemented, though resulting in long queues.
  • Mahinda and Gotabaya Rajapaksa have been pivotal in the nation’s politics, the former president and the latter as both President and Defence Secretary.
  • With just over a month spent abroad, former President Rajapaksa returns to Sri Lanka after self-imposed exile, stepping into a climate of continued public frustration.
  • Rajapaksa latest updates are significant in the context of Sri Lanka’s ongoing struggle with economic hardship and political stability.

The Circumstances Around Former President Rajapaksa’s Departure and Exile

Gotabaya Rajapaksa’s time as president happened during Sri Lanka’s worst economic crisis. His leaving the country shows a crucial time in its history. Bad management led to this crisis and increased public anger.

Escalation of Protests and Economic Crisis Preceding the Exodus

Sri Lanka faced a severe downturn, with not enough basic goods and high inflation. Rajapaksa’s policies made the economy worse, leading to bankruptcy. This was a first for the country since becoming independent in 1948. As life got harder, more people protested against Rajapaksa, asking for accountability and change.

Fateful July: Presidential Evacuation and Public Uprising

July 2022 was a crucial time for Sri Lanka because of constant protests. Gotabaya Rajapaksa had to leave the presidential home when protesters got in. This showed how serious the unrest was. It led to Rajapaksa’s resignation, which he gave from abroad.

Rajapaksa’s International Haven: From Maldives to Singapore and Thailand

After leaving Sri Lanka suddenly, Rajapaksa first went to the Maldives, then to Singapore where he resigned. Then he moved to Thailand, always looking for safety. Each stop was part of his journey after losing power. It shows his fall while his country was in economic and governance crises.

The economic meltdown in Sri Lanka shows deeper issues. For instance, reversing an organic farming policy is crucial to see the impact of such decisions during crises. Abrupt changes without solid planning or support can cause problems, as seen in Sri Lanka’s shift from organic farming.

Former President Rajapaksa Returns to Sri Lanka After Self-Imposed Exile

Ex-President Rajapaksa is back in Sri Lanka after 52 days away. His return brings tight security and lots of questions about its impact. This part talks about his arrival, people’s reactions, and Sri Lanka’s economic issues.

Enigmatic Arrival Under Tight Security

Rajapaksa’s arrival was closely watched due to safety and unrest fears. He returned with high security. This included a new army and police squad, ensuring his safe trip to Colombo.

Public Response and Political Implications

People’s reactions to Rajapaksa’s return are mixed. Some don’t mind his return, seeing it as his right. But, others want him to face charges for corruption and mismanagement. Politicians too are split, affecting Sri Lanka’s stability and public trust.

Sri Lanka’s Ongoing Struggle with Economic Hardships

Rajapaksa comes back to a country facing an economic crisis. Despite an IMF bailout promise, Sri Lanka struggles with GDP shrinkage and item shortages. Inflation over 65% worsens these issues, impacting people’s lives and causing dissatisfaction.

This situation raises questions about Sri Lanka’s recovery and stability with Rajapaksa back. Looking ahead, his role in the country’s future is crucial to watch.

Examining the Impact of Rajapaksa’s Return on Sri Lankan Politics

Gotabaya Rajapaksa’s comeback has stirred the political scene in Sri Lanka, highlighting ongoing issues since he left office. His time as president saw economic challenges grow, with foreign reserves dropping dramatically. In less than two years, reserves went from USD 8 billion to USD 2 billion. This situation has led to severe power outages and a worrying increase in child malnutrition.

India has been a key helper since January 2022, providing over USD 3.5 billion in aid. Yet, moving towards organic farming has hurt the economy, especially in tea and rice production. This shift has made economic stability harder to achieve. The effects of Rajapaksa’s return could either quicken recovery or deepen the chaos. His resignation, driven by public outcry, has left a lasting mark on political accountability in Sri Lanka.

Citizens are concerned that Rajapaksa’s return might reignite past problems. Discussions are ongoing about the potential for legal actions to address previous issues. The government’s handling of fuel and food shortages is critical to either stabilizing the country or sparking more protests. With OMP Sri Lanka providing vital updates, the public stays informed about their nation’s developments.

Sri Lanka’s Digital Economy Strategy Aims for $3 Billion by 2024

Sri Lanka’s Digital Economy Strategy Aims for $3 Billion by 2024

As Sri Lanka moves forward from economic troubles, its economy sees a chance for growth through digital change. The information and communications technology (ICT) sector is becoming strong. It could be worth USD 3.47 billion, which is 4.37% of the GDP. The country has big plans to grow its tech sector.

Sri Lanka's Digital Economy Strategy Aims for $3 Billion by 2024

The country is really putting its money into ICT. By 2024, they plan to spend Rs. 3 billion to help the digital economy reach $15 billion by 2030. They’ll do things like set up a National Single Window and update laws for today’s digital world. E-governance moves will bring Sri Lanka into a digitally powered future.

Digital skills in running a country could make services better and more efficient. By March 2024, all government payments will be made electronically. Also, keeping digital data safe is a priority. They want to make sure everyone’s information is secure against cyber threats.

There’s a lot of hope for Sri Lanka as it aims to be a tech hub in the region. With a goal to have a $3 billion digital economy by 2024, Sri Lanka is pushing to be a leader in the digital world. This could mean more jobs and new businesses in ICT and BPM sectors.

The Vision of a Digitally Empowered Sri Lanka

Sri Lanka aims high to be South Asia’s digital leader. The nation plans to merge digital infrastructure, policy changes, and talent growth. Increasing the startup landscape and digital skills across sectors shows their deep commitment.

Overview of Digital Sri Lanka 2030 Goals

Digital Sri Lanka 2030’s plan is to become a digital economy leader by 2030. Key goals include boosting the digital economy to USD 15 billion, says FITIS. Projects like DigiGo will help small businesses compete worldwide by going digital.

Achieving Inclusive & Sustainable Growth Through Tech

Sri Lanka aims for growth that helps everyone, using tech. They’re educating a thousand government employees in cybersecurity. This is with help from ISC2 Sri Lanka Chapter and Sri Lanka CERT. This will make digital services more trusted and inclusive.

Core Principles Driving the Digital Transformation

The National Digital Economy Strategy for 2030 relies on six main values. These include inclusivity, sustainability, and openness. It aims to close the digital gap with policy changes and investment. This encourages innovation in startups and connects Sri Lanka to global ideas.

Sri Lanka’s Digital Landscape: A Springboard for Innovation

Sri Lanka is on a path to modernization, with a focus on digital growth. The government and Sri Lanka’s Information and Communication Technology Agency (ICTA) are key players. Together, they aim for a future where technology drives economic success.

Partnerships formed during events like the National Digital Consortia show this effort in action. For example, on January 11th, ICTA joined forces with big names in the industry. This collaboration helps bring in global tech knowledge and innovative ideas.

Current State of Connectivity and Access

Mobile subscriptions in Sri Lanka are skyrocketing. This trend opens up the internet to millions, showing major progress in digital access. It also lays the groundwork for a thriving e-commerce scene. Businesses and customers alike benefit from safe online deals.

With these advances, Sri Lanka’s digital economy could hit $3 billion by 2024. This goal is part of the 2024 Budget, highlighting the digital economy’s importance to government plans.

Developing the Digital Government and E-Governance

Moving towards a digital future, Sri Lanka emphasizes e-governance. This push aims at smarter governance, helped by 5G and better digital infrastructure. It makes government services quicker and more efficient online.

The effort to upgrade digital government tools focuses also on growing the economy. It looks to make Sri Lanka a welcoming place for digital startups through laws, policies, and investments.

Investment in Digital Infrastructure and Talent Development

Sri Lanka is investing in its digital landscape. It’s looking at advanced tech like Artificial Intelligence, biotechnology, and the Internet of Things. These investments will boost digital services and markets.

Education is also key, with plans for a National Centre for Artificial Intelligence. This is to enhance skills in the hospitality industry and promote digital learning.

Strengthening Cybersecurity and Data Privacy

As digital services grow, so does the focus on cybersecurity and privacy. Strong cybersecurity is crucial for safe digital spaces. Sri Lanka wants to build trust in its digital services, aiming to attract 5 million tourists.

This includes a goal of 2.5 million high-end visitors, as part of its ‘Visit Sri Lanka’ tourism plan. Economic growth, expected at 4.4% in 2024, will also benefit from digital advances and tourism. This blend of traditional charm and digital innovation offers a bright future.

World Bank Projects 4.4% Growth for Sri Lanka in 2024

World Bank Projects 4.4% Growth for Sri Lanka in 2024

The World Bank foresees a 4.4% growth for Sri Lanka’s economy in 2024. This positive outlook follows four quarters of growth. The industrial and tourism sectors are driving this progress. Check out the economic forecast for more details.

Sri Lanka’s economy has shown signs of stabilization, surpassing earlier estimates. However, the recovery remains fragile. It depends on maintaining stability, restructuring debt, and pursuing reforms.

Sri Lanka has $10 billion in untapped export potential annually, mainly in Asia. This could create about 142,500 new jobs. The World Bank suggests reducing tariffs and improving efficiency to boost exports.

Despite growth projections, poverty levels may stay above 20% until 2026. Inflation is expected to remain below 5% in 2024. The current account should stay in surplus, thanks to tourism and remittances.

Key Takeaways

  • The World Bank projects Sri Lanka’s economy to grow by 4.4% in 2024, driven by the industrial and tourism sectors.
  • Sri Lanka’s untapped export potential is estimated at $10 billion annually, which could create around 142,500 new jobs.
  • The recovery remains fragile and depends on maintaining macroeconomic stability, restructuring debt, and pursuing further reforms.
  • Poverty levels are expected to remain above 20% until 2026, despite the positive growth outlook.
  • Inflation is anticipated to stay below the Central Bank’s target of 5% in 2024, and the current account is forecasted to remain in surplus.

Sri Lanka’s Economy Stabilizes with Positive Growth Outlook

Sri Lanka’s economy is on the mend. The World Bank predicts a 4.4% growth rate in 2024. This follows four quarters of growth, led by industrial and tourism sectors.

The recovery stems from successful fiscal policies and debt restructuring. These efforts have stabilized the economy and drawn foreign investment.

Four Consecutive Quarters of Growth Driven by Industrial and Tourism Sectors

Industrial and tourism sectors have fueled Sri Lanka’s economic comeback. Tourism has rebounded as international visitors return to the island nation. The government’s promotion of Sri Lanka as a safe destination has boosted tourism revenue.

World Bank Warns Recovery Remains Fragile and Dependent on Reforms

The World Bank cautions that Sri Lanka’s recovery is still fragile. It depends on continuing structural reforms. The country must maintain stability, restructure debt, and implement growth-boosting reforms.

Sri Lanka could increase export revenues by $10 billion yearly. This could create about 142,500 new jobs. Diversifying the economy and promoting sustainable growth are crucial.

The World Bank expects growth to slow to 3.5% in 2025 and 3.1% in 2026. This highlights the need for ongoing economic strengthening efforts.

Sri Lanka’s growth lags behind the 6.4% projected for South Asian economies. However, Sri Lanka’s commitment to recovery is clear from recent progress.

Focusing on women’s labor participation and global trade opportunities can boost growth. This will help Sri Lanka contribute to the region’s economic success.

Key Reforms Necessary to Boost Exports and Attract Foreign Investment

Sri Lanka aims to capitalize on its projected 4.4% economic growth in 2024. The World Bank report highlights the need for reforms to unlock $10 billion in export potential. Diversifying exports could create 142,500 new jobs, boosting the economy and reducing poverty.

Poverty rates are expected to remain above 20% until 2026. Reforms are crucial to attract foreign investment and create new opportunities. Sri Lanka must remove bureaucratic obstacles and level the playing field for investors.

Sri Lanka’s Untapped Export Potential Estimated at $10 billion Annually

To leverage its export potential, Sri Lanka must implement crucial reforms. These changes aim to attract foreign investment and create new jobs. The World Bank suggests streamlining processes and fostering an investor-friendly environment.

Diversifying Exports Across Manufacturing, Services, and Agriculture Crucial

Sri Lanka must focus on diversifying its exports across various sectors. This strategy will create a more resilient economy and new job opportunities. The report emphasizes increasing female labor force participation to drive inclusive growth.

Seylan Bank’s strong financial performance shows potential growth in the financial sector. This can support export-oriented businesses and contribute to overall economic development.

Removing Bureaucratic Obstacles and Creating Level Playing Field for Investors

Sri Lanka must address challenges like poverty, food insecurity, and financial sector vulnerabilities. Implementing targeted reforms and investing in education, healthcare, and infrastructure is crucial. These actions will create a better environment for businesses and ensure shared economic growth.

Embracing these critical reforms is essential for Sri Lanka’s future. They will unlock the country’s full economic potential and create a brighter future for its citizens.

HNB Procurement Earns ISO 9001:2015 Certification

HNB Procurement Earns ISO 9001:2015 Certification

HNB Procurement Function Earns Prestigious ISO 9001:2015 Certification

Hatton National Bank PLC (HNB) continues to stand out as a top financial institution in Sri Lanka. It has recently achieved the ISO 9001:2015 certification for its Procurement Function. This shows the bank’s constant push for excellence in all its operations. Bureau Veritas acknowledged this certification, covering HNB Procurement processes like IT, Stationery, and General Procurement. These processes are within its Banking Services Department. This sets a global benchmark for quality management.

As a leader among Sri Lanka’s private banks, HNB has 254 customer centers. Its chase for the 2015 certification is backed by a history of excellence. Winning ‘The Best Bank – Sri Lanka’ at the Emerging Asia Banking Conclave and Awards and being named Best Retail Bank by the Asian Banker Awards show its commitment to top service. The ISO 9001:2015 certification adds to HNB’s collection of ISO recognitions. These include Inward Remittance, Outward Remittance, Centralized Operations, Centralized Credit Operations, and Credit Administration Departments.

The HNB ISO Certification boosts operational efficiency and improves supplier relations. It also lowers procurement errors. This award came after a detailed audit that checked most of HNB’s procurement activities. The bank noted big improvements in procurement, including more efficiency and fewer mistakes. These gains came from specialized training for the Procurement staff. These improvements after getting the ISO certification highlight HNB’s ongoing commitment to doing better and keeping stakeholders happy.

HNB Procurement Function Earns Prestigious ISO 9001:2015 Certification

The HNB Procurement Function now has the ISO 9001:2015 certification. This marks a big improvement in how it operates. It not only shows that HNB leads in banking innovation, but also its strong commitment to top service and client happiness. The 2015 certified procurement practices place it among the best in Sri Lanka’s banking world.

Significance of ISO 9001:2015 Certification for HNB Procurement

The ISO 9001:2015 award highlights the HNB Procurement Function’s aim for global quality standards. Achieving this level proves HNB’s quality management system is strong, making its procurement practices more reliable and efficient. This achievement also builds more trust with suppliers and partners, leading to better and more innovative procurement.

Rigorous Process of Achieving the ISO 9001:2015

Gaining the ISO 9001:2015 certification required a detailed review of HNB’s buying processes. This close examination made sure all operations met the highest quality standards. The procurement team had to show excellence in areas like IT, stationery, and general buying to meet the strict ISO criteria.

Department Certification Year Scope
HNB Procurement Function 2024 IT Procurement, Stationery Procurement, General Procurement
Centralized Operations 2024 Centralized Operations for banking services
Credit Administration 2024 Administering Credit Operations
Inward and Outward Remittance 2024 Handling of internal and external remittances

Earning the HNB Procurement ISO 9001 certification is a big achievement for the bank. It’s seen as a sign of trust and efficiency by partners and clients. HNB is dedicated to keeping its high standards in the tough world of finance.

Comprehensive Quality Management Frameworks at HNB

Hatton National Bank (HNB) has boosted its service quality. It got the ISO 9001:2015 certification for various procurement and operational areas. This award by Bureau Veritas shows HNB’s strong focus on top-notch quality management in financial services.

This honor covers important areas like IT, Stationery, and General Procurement. It shows the bank’s efficiency and its ability to meet global standards. These standards aim to make customers happier and improve how things run.

HNB’s quest for top quality doesn’t stop with procurement. Other key areas also achieved the 2015 certification. This includes divisions like Inward and Outward Remittance and Centralized Credit Operations. It marks a full embrace of quality-first strategies.

HNB operates a vast network of 254 customer centers. It’s one of Sri Lanka’s big private banks and focuses on tech innovation. The bank has won titles like Best Retail Bank and Best Bank in Sri Lanka at major awards.

The ISO 9001:2015 certification of HNB’s procurement is part of a broader quality focus. This approach is essential for growth in a shaky economy. It also helps build a strong brand that meets market and consumer needs.

Expanding Excellence: HNB’s Commitment to Service Quality

HNB is dedicated to outstanding customer service and improving customer experiences. It earned the 2015 certification in HNB Procurement. This shows HNB’s deep commitment to quality management in the finance sector.

By following the HNB Procurement ISO Certification standards, HNB proves its commitment. It aims to exceed customer expectations through quality service.

Impact of ISO 9001:2015 on Customer Experience

The ISO 9001:2015 isn’t just for show; it’s how HNB assures top-notch customer service. Thanks to the 2015 certification, customers can rely on HNB’s services. It shows HNB is proactive about quality and has systematic processes in place.

These achievements highlight HNB’s longstanding reputation for excellence. This includes being named ‘Sri Lanka’s Best Bank’ by Euromoney Magazine.

Supporting Strategic Goals Through Improved Operations

HNB’s certification under ISO 9001:2015 aligns with its strategic goals. It aims to be the leader and most trusted bank in Sri Lanka. The AA- rating from Fitch Ratings (Lanka) Ltd and awards, like ‘Best Managed Bank in Sri Lanka,’ show HNB’s commitment to excellence.

The efficiencies from the HNB Procurement ISO Certification support HNB’s aim for continual excellence.

Expanding Excellence: HNB’s Commitment to Service Quality

What does HNB Procurement Function’s ISO 9001:2015 certification signify?

The ISO 9001:2015 certification shows HNB Procurement Function meets high global standards. It proves HNB’s dedication to quality, customer happiness, and ongoing improvement. They work hard to make sure their purchasing processes are top-notch.

Who provided the ISO 9001:2015 certification to HNB’s Procurement Function?

Bureau Veritas, a world leader in testing, inspection, and certification, gave HNB the ISO 9001:2015 certification.

Which areas of HNB Procurement Function have been certified under the ISO 9001:2015?

The certification covers several areas like IT, Stationery, and General Procurement at HNB.

How does the ISO 9001:2015 certification impact the customer experience at HNB?

This certification means HNB works more efficiently and uniformly, leading to a better customer experience. It assures customers that HNB values quality and aims for constant improvement.

What role did HNB management play in achieving the ISO 9001:2015 certification?

Indrajith Senadhira and Roshan Fernando, HNB’s managers, played key roles in getting the ISO 9001:2015 certification. They showed HNB’s commitment to quality and consistent customer service.

Can you explain the process HNB underwent to achieve the ISO 9001:2015 certification?

HNB went through strict evaluation and documentation to ensure they matched ISO 9001:2015 standards. This involved meeting international quality management benchmarks and being audited by Bureau Veritas.

Are any other departments within HNB ISO 9001:2015 certified?

Yes, other departments at HNB also have the ISO 9001:2015 certification. This shows a broad commitment to quality throughout HNB.

What benefits does the ISO 9001:2015 certification provide to HNB?

The ISO certification brings HNB many advantages, like better operations, happier customers, strong supply chain management, and compliance with quality standards. These benefits help HNB keep its strong reputation in the finance industry.

Significance of ISO 9001:2015 Certification for HNB Procurement

The ISO 9001:2015 certification is vital for HNB Procurement. It globally acknowledges the bank’s procurement processes. This gives HNB a competitive advantage and highlights its dedication to excellence and customer satisfaction.

Rigorous Process of Achieving the ISO 9001:2015

Getting the ISO 9001:2015 certificate required a detailed evaluation. HNB assessed its processes and documentation, stuck to the standards, and proved its commitment to ongoing improvement.

Impact of ISO 9001:2015 on Customer Experience

The ISO 9001:2015 improves customer experience by focusing on quality and reliability. It leads to more customer satisfaction and trust in HNB.

Supporting Strategic Goals Through Improved Operations

The certification helps HNB reach its strategic goals. It ensures operations are optimized, reduces errors, and encourages a culture of excellence. This helps HNB grow and succeed.