Hatton National Bank PLC (HNB) continues to stand out as a top financial institution in Sri Lanka. It has recently achieved the ISO 9001:2015 certification for its Procurement Function. This shows the bank’s constant push for excellence in all its operations. Bureau Veritas acknowledged this certification, covering HNB Procurement processes like IT, Stationery, and General Procurement. These processes are within its Banking Services Department. This sets a global benchmark for quality management.

As a leader among Sri Lanka’s private banks, HNB has 254 customer centers. Its chase for the 2015 certification is backed by a history of excellence. Winning ‘The Best Bank – Sri Lanka’ at the Emerging Asia Banking Conclave and Awards and being named Best Retail Bank by the Asian Banker Awards show its commitment to top service. The ISO 9001:2015 certification adds to HNB’s collection of ISO recognitions. These include Inward Remittance, Outward Remittance, Centralized Operations, Centralized Credit Operations, and Credit Administration Departments.

The HNB ISO Certification boosts operational efficiency and improves supplier relations. It also lowers procurement errors. This award came after a detailed audit that checked most of HNB’s procurement activities. The bank noted big improvements in procurement, including more efficiency and fewer mistakes. These gains came from specialized training for the Procurement staff. These improvements after getting the ISO certification highlight HNB’s ongoing commitment to doing better and keeping stakeholders happy.

HNB Procurement Function Earns Prestigious ISO 9001:2015 Certification

The HNB Procurement Function now has the ISO 9001:2015 certification. This marks a big improvement in how it operates. It not only shows that HNB leads in banking innovation, but also its strong commitment to top service and client happiness. The 2015 certified procurement practices place it among the best in Sri Lanka’s banking world.

Significance of ISO 9001:2015 Certification for HNB Procurement

The ISO 9001:2015 award highlights the HNB Procurement Function’s aim for global quality standards. Achieving this level proves HNB’s quality management system is strong, making its procurement practices more reliable and efficient. This achievement also builds more trust with suppliers and partners, leading to better and more innovative procurement.

Rigorous Process of Achieving the ISO 9001:2015

Gaining the ISO 9001:2015 certification required a detailed review of HNB’s buying processes. This close examination made sure all operations met the highest quality standards. The procurement team had to show excellence in areas like IT, stationery, and general buying to meet the strict ISO criteria.

Department	Certification Year	Scope
HNB Procurement Function	2024	IT Procurement, Stationery Procurement, General Procurement
Centralized Operations	2024	Centralized Operations for banking services
Credit Administration	2024	Administering Credit Operations
Inward and Outward Remittance	2024	Handling of internal and external remittances

Earning the HNB Procurement ISO 9001 certification is a big achievement for the bank. It’s seen as a sign of trust and efficiency by partners and clients. HNB is dedicated to keeping its high standards in the tough world of finance.

Comprehensive Quality Management Frameworks at HNB

Hatton National Bank (HNB) has boosted its service quality. It got the ISO 9001:2015 certification for various procurement and operational areas. This award by Bureau Veritas shows HNB’s strong focus on top-notch quality management in financial services.

This honor covers important areas like IT, Stationery, and General Procurement. It shows the bank’s efficiency and its ability to meet global standards. These standards aim to make customers happier and improve how things run.

HNB’s quest for top quality doesn’t stop with procurement. Other key areas also achieved the 2015 certification. This includes divisions like Inward and Outward Remittance and Centralized Credit Operations. It marks a full embrace of quality-first strategies.

HNB operates a vast network of 254 customer centers. It’s one of Sri Lanka’s big private banks and focuses on tech innovation. The bank has won titles like Best Retail Bank and Best Bank in Sri Lanka at major awards.

The ISO 9001:2015 certification of HNB’s procurement is part of a broader quality focus. This approach is essential for growth in a shaky economy. It also helps build a strong brand that meets market and consumer needs.

Expanding Excellence: HNB’s Commitment to Service Quality

HNB is dedicated to outstanding customer service and improving customer experiences. It earned the 2015 certification in HNB Procurement. This shows HNB’s deep commitment to quality management in the finance sector.

By following the HNB Procurement ISO Certification standards, HNB proves its commitment. It aims to exceed customer expectations through quality service.

Impact of ISO 9001:2015 on Customer Experience

The ISO 9001:2015 isn’t just for show; it’s how HNB assures top-notch customer service. Thanks to the 2015 certification, customers can rely on HNB’s services. It shows HNB is proactive about quality and has systematic processes in place.

These achievements highlight HNB’s longstanding reputation for excellence. This includes being named ‘Sri Lanka’s Best Bank’ by Euromoney Magazine.

Supporting Strategic Goals Through Improved Operations

HNB’s certification under ISO 9001:2015 aligns with its strategic goals. It aims to be the leader and most trusted bank in Sri Lanka. The AA- rating from Fitch Ratings (Lanka) Ltd and awards, like ‘Best Managed Bank in Sri Lanka,’ show HNB’s commitment to excellence.

The efficiencies from the HNB Procurement ISO Certification support HNB’s aim for continual excellence.

Expanding Excellence: HNB’s Commitment to Service Quality

What does HNB Procurement Function’s ISO 9001:2015 certification signify?

The ISO 9001:2015 certification shows HNB Procurement Function meets high global standards. It proves HNB’s dedication to quality, customer happiness, and ongoing improvement. They work hard to make sure their purchasing processes are top-notch.

Who provided the ISO 9001:2015 certification to HNB’s Procurement Function?

Bureau Veritas, a world leader in testing, inspection, and certification, gave HNB the ISO 9001:2015 certification.

Which areas of HNB Procurement Function have been certified under the ISO 9001:2015?

The certification covers several areas like IT, Stationery, and General Procurement at HNB.

How does the ISO 9001:2015 certification impact the customer experience at HNB?

This certification means HNB works more efficiently and uniformly, leading to a better customer experience. It assures customers that HNB values quality and aims for constant improvement.

What role did HNB management play in achieving the ISO 9001:2015 certification?

Indrajith Senadhira and Roshan Fernando, HNB’s managers, played key roles in getting the ISO 9001:2015 certification. They showed HNB’s commitment to quality and consistent customer service.

Can you explain the process HNB underwent to achieve the ISO 9001:2015 certification?

HNB went through strict evaluation and documentation to ensure they matched ISO 9001:2015 standards. This involved meeting international quality management benchmarks and being audited by Bureau Veritas.

Are any other departments within HNB ISO 9001:2015 certified?

Yes, other departments at HNB also have the ISO 9001:2015 certification. This shows a broad commitment to quality throughout HNB.

What benefits does the ISO 9001:2015 certification provide to HNB?

The ISO certification brings HNB many advantages, like better operations, happier customers, strong supply chain management, and compliance with quality standards. These benefits help HNB keep its strong reputation in the finance industry.

Significance of ISO 9001:2015 Certification for HNB Procurement

The ISO 9001:2015 certification is vital for HNB Procurement. It globally acknowledges the bank’s procurement processes. This gives HNB a competitive advantage and highlights its dedication to excellence and customer satisfaction.

Rigorous Process of Achieving the ISO 9001:2015

Getting the ISO 9001:2015 certificate required a detailed evaluation. HNB assessed its processes and documentation, stuck to the standards, and proved its commitment to ongoing improvement.

Impact of ISO 9001:2015 on Customer Experience

The ISO 9001:2015 improves customer experience by focusing on quality and reliability. It leads to more customer satisfaction and trust in HNB.

Supporting Strategic Goals Through Improved Operations

The certification helps HNB reach its strategic goals. It ensures operations are optimized, reduces errors, and encourages a culture of excellence. This helps HNB grow and succeed.